Shipping
and returns
Shipping and returns
At UNILUXE LAB, we are committed to providing you the best of the best! This commitment is not just for our products but our process as well. All orders are subject to fraud risk analysis. If you received your order and it was incorrect , please email us at customerservice@uniluxelab.net for return address . Fill out the product exchange form and return the item you wish to exchange in the same condition as you received it (in it's original packaging). When shipping back your product, please include your order number and the details of the exchange. We strongly recommend you include insurance in case of any carrier issues.
New jersey customers
standard & Express Delivery
local residents
Free Standard Shipping or Pick up for New Jersey Locals Only. Your order would be processed and delivered within 5-7 Business days if no delays.
$50 Express Shipping or Pick up for New Jersey Locals Only. Your order would be processed and delivered within 3-4 business days if no delays.
Overnight delivery or pick up only for products in category “Ready To Ship”
out of state customers
Shipping & Express delivery
out of state
$10 Standard Shipping for Out of State Delivery. Your order would be processed and delivered within 7-14 business days if no delays.
$50 Express Shipping for Out of State Delivery. Your order would be processed and delivered within 4-5 business days if no delays.
Overnight delivery “Ready To Ship”
Undeliverable/Lost/Return to Sender Packages
If your package does not successfully deliver and is sent back to UNILUXE LAB, it is typically due to insufficient address information. Your package will be returned and “Returned to Sender” will be stated on your tracking information. This can happen if:
The shipping address does not exist
The shipping address is misspelled by the customer
The shipping address is missing information (i.e. apt/bldg/suite number)
The carrier is unable to safely deliver the package after at least one attempt.
The addressee has moved
The addressee has refused the package
Returned to sender and all returned packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge and a flat restock fee of $30. Shipping and Route Protection costs are non-refundable.
NO REFUNDS, NO EXCHANGES , WE ARE NOT RESPONSIBLE FOR ANY PACKAGES LOST DURING SHIPPING PROCESS. Products in unused condition can be returned within seven days of purchase. To be eligible for a return, items must be unused and have the original product tags attached. Approved returns will qualify for store credit only; refunds are not allowed.
All orders within the US are shipped via USPS with receipt confirmation and insurance. In rare instances, our carrier service may experience transit delays. Please understand that UNILUXE LAB is not liable for such delays caused by our carrier service or acts of nature. Therefore, refunds or chargebacks will not be honored as a result of transit delays caused by these factors.